Order Support: orders@joeyL.com
FAQ and Store Policy
How can I contact you?
Please email us at orders@joeyL.com
When does the "ETHIOPIA" book come out?
We are expecting it to be out Summer 2022. All pre-orders and regular orders are done through Amazon.
Where do you ship to?
How fast are orders fulfilled?
Poster prints ship out quickly- often within two business days after the order is placed. Edition prints are overseen by Joey and take longer. You will receive a shipping notification and tracking information via email once the print leaves our studio. Please note that if Joey is traveling on an assignment at the time of your order, you order will be fulfilled upon his return. We will do our best to notify you if there will be a delay in shipping due to his absence.
Poster Prints: What is your printing process?
We strive for excellent quality in all prints, including the more affordable poster prints. The fulfillment process for poster prints has been inspected by Joey to ensure quality and color matching. They are printed on a beautiful Epson Ultra Premium Luster Photo Paper.
Special Edition Prints: What is your printing process?
Special edition prints are personally overseen and signed by Joey himself. Both the signature and edition number is written in indelible ink. We carefully catalogue each sale alongside the brick and mortar galleries that display Joey's work, and after an edition runs out, we do not print any more, which preserves the value. We use museum quality archival paper and ink and pack them for shipping with the highest care. We are a very small operation in which you can expect the highest quality print possible.
Can Joey sign a poster print?
Unfortunately- no. While the printing process for posters has been inspected by Joey to ensure quality and color matching, these items are fulfilled automatically and can not be individually signed. Only edition prints are individually signed by Joey.
Can I request a special edition print?
Yes. If your favorite photograph isn’t shown in the store, please use the request form. We will contact you personally to discuss your print request. Please be aware that this request form is for edition prints only, and not for poster prints.
Tell me more about the shadow boxes.
To ensure you are getting the perfect piece for your needs, please send us an enquiry so we can discuss the details with you personally. The artifacts included in these custom made shadow boxes are one of a kind and may not be exactly as show. Each artifact was acquired from the location where the photograph was taken and are icons of the subject’s respective religion. They were hand crafted by artisans of their particular regions, but are not considered antiquities. Because of the nature of these custom shadow box and unique items, exact sizes may vary.