FAQ and Store Policy
When does the "We Came From Fire" book come out?
If you took part in the book+print pre-order exclusive, the signed print will ship immediately but the book will ship once it is release by the publisher powerHouse books. We estimate this to be May or June 2018. If we receive our own copies from the publisher before this date, we will ship them early to the address specified at checkout. If your address has changed in between ordering and Spring 2018, feel free to contact us and we will be happy to update the order. orders@joeyL.com
Where do you ship to?
Worldwide! Due to sensitivity to the Kurdish issues in some countries, we pack in nondescript unmarked tubes and boxes. Your book order will ship from Brooklyn, New York via reputable couriers only.
How fast are orders fulfilled?
Poster prints ship out quickly- often within two business days after the order is placed. Edition prints are overseen by Joey and take longer. You will receive a shipping notification and tracking information via email once the print leaves our studio. Please note that if Joey is traveling on an assignment at the time of your order, you order will be fulfilled upon his return. We will do our best to notify you if there will be a delay in shipping due to his absence.
Poster Prints: What is your printing process?
We strive for excellent quality in all prints, including the more affordable poster prints. The fulfillment process for poster prints has been inspected by Joey to ensure quality and color matching. They are printed on a beautiful Epson Ultra Premium Luster Photo Paper.
Edition Prints: What is your printing process?
Special edition prints are personally overseen and signed by Joey himself. Both the signature and edition number is written in indelible ink. We carefully catalogue each sale alongside the brick and mortar galleries that display Joey's work, and after an edition runs out, we do not print any more, which preserves the value. We use museum quality archival paper and ink and pack them for shipping with the highest care. We are a very small operation in which you can expect the highest quality print possible.
Can you sign a poster print?
Unfortunately- no. While the printing process for posters has been inspected by Joey to ensure quality and color matching, these items are fulfilled automatically and can not be individually signed. Only edition prints are individually signed by Joey.
Can I request a special edition print?
Yes. If your favorite photograph isn’t shown in the store, please use the request form. We will contact you personally to discuss your print request. Please be aware that this request form is for edition prints only, and not for poster prints.
Tell me more about the shadow boxes
To ensure you are getting the perfect piece for your needs, please send us an enquiry so we can discuss the details with you personally. The artifacts included in these custom made shadow boxes are one of a kind and may not be exactly as show. Each artifact was acquired from the location where the photograph was taken and are icons of the subject’s respective religion. They were hand crafted by artisans of their particular regions, but are not considered antiquities. Because of the nature of these custom shadow box and unique items, exact sizes may vary.
Something happened to my book / print
If your book or print was damaged in transit please contact us with photos showing the damage within 48 hours of delivery, otherwise all sales are considered final. After we assess the damage, you will be asked to send the print back so we can send you out another print in its place. Sometimes international packages can get stuck in customs… If your shipment doesn’t make its way to you within 4 weeks of shipment notification, please contact us so we can help make it right.
